Privacy Policy
Oshwal Trading Limited, trading as Luova Hospitality
Last updated: 21 October 2026
At Luova Hospitality, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Oshwal Trading Limited, trading as Luova Hospitality ("Luova", "we", "us"), collects, uses and protects personal information through our website and business activities.
1. Who We Are
Luova Hospitality is a trading brand of Oshwal Trading Limited, a UK company responsible for processing personal information covered by this policy.
For any privacy-related questions or requests, please contact:
Email: hello@luovahospitality.com
Registered office: 12 Craigweil Drive, Stanmore, Middlesex. HA7 4TU
2. Information We Collect
We may collect and retain the following information:
Your name, job title and company or organisation.
Your email address, telephone number and business address.
Information submitted through our website contact form.
Business correspondence, enquiries, quotations and order details.
Relevant contact information obtained through business introductions, referrals, LinkedIn or publicly available professional sources.
Our website uses Framer's form functionality to receive enquiries, which are forwarded to us by email. We may also retain relevant business contact information and correspondence in our email accounts and internal records.
3. How We Use Your Information
We do not sell personal information. We use personal information to:
Respond to enquiries and communicate with customers, suppliers and business contacts.
Discuss product requirements, prepare quotations and arrange samples.
Process orders and coordinate manufacturing, shipping and delivery.
Maintain business relationships and relevant commercial records.
Contact relevant business representatives about our products and services, where permitted by law.
Meet legal, accounting and regulatory obligations.
Maintain and improve our website and services.
4. Our Legal Basis for Using Your Information
Under UK data-protection law, we rely on one or more of the following lawful bases, depending on the circumstances:
Legitimate interests: To respond to business enquiries, maintain professional relationships, manage our commercial activities and undertake appropriate business-to-business communications, where these interests are not overridden by individuals' rights.
Contractual necessity: Where processing is necessary to enter into or fulfil a contract with an individual.
Legal obligations: Where we must retain or process information to comply with applicable laws, including accounting and tax requirements.
Consent: Where consent is required, such as for certain marketing communications or optional website cookies. Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary for our business activities. These may include:
Manufacturing and supply partners.
Couriers, freight companies and logistics providers.
Website hosting, email and other technology service providers.
Professional advisers, including accountants and legal advisers.
Public authorities where disclosure is required by law.
We only share information relevant to the purpose for which it is needed. We do not sell personal information to third parties.
6. International Data Transfers
Luova works with customers, manufacturers and service providers in the UK and internationally. Where necessary, relevant business contact details and order information may be shared with organisations outside the UK.
Where UK data-protection law requires safeguards for international transfers, we will use an applicable legal transfer mechanism or exception. You may contact us for further information about transfers involving your personal data and the safeguards used.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to business records and personal information is limited to those who need it for legitimate business purposes.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
Responding to enquiries and maintaining relevant business relationships.
Managing quotations, orders and commercial correspondence.
Meeting applicable legal, accounting and tax requirements.
Resolving disputes and maintaining appropriate business records.
We aim to retain personal information only for as long as it is needed for legitimate business purposes or to meet legal requirements. Information that is no longer required will be deleted or securely disposed of.
9. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restrictions on how your information is processed.
Object to certain uses of your personal information.
Request the transfer of certain information to another organisation.
Withdraw consent where we rely on it.
You have the right to object to the use of your personal information for direct marketing at any time. To exercise your rights, please email hello@luovahospitality.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator, at https://ico.org.uk.
10. Cookies
Our website may use cookies and similar technologies to support its operation and, where applicable, understand how visitors use the website. For further information, including the types of cookies used and how to manage your preferences, please refer to our Cookies Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, legal requirements or the way we handle personal information. The latest version will be published on our website with its updated date.
Privacy Policy
Oshwal Trading Limited, trading as Luova Hospitality
Last updated: 21 October 2026
At Luova Hospitality, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Oshwal Trading Limited, trading as Luova Hospitality ("Luova", "we", "us"), collects, uses and protects personal information through our website and business activities.
1. Who We Are
Luova Hospitality is a trading brand of Oshwal Trading Limited, a UK company responsible for processing personal information covered by this policy.
For any privacy-related questions or requests, please contact:
Email: hello@luovahospitality.com
Registered office: 12 Craigweil Drive, Stanmore, Middlesex. HA7 4TU
2. Information We Collect
We may collect and retain the following information:
Your name, job title and company or organisation.
Your email address, telephone number and business address.
Information submitted through our website contact form.
Business correspondence, enquiries, quotations and order details.
Relevant contact information obtained through business introductions, referrals, LinkedIn or publicly available professional sources.
Our website uses Framer's form functionality to receive enquiries, which are forwarded to us by email. We may also retain relevant business contact information and correspondence in our email accounts and internal records.
3. How We Use Your Information
We do not sell personal information. We use personal information to:
Respond to enquiries and communicate with customers, suppliers and business contacts.
Discuss product requirements, prepare quotations and arrange samples.
Process orders and coordinate manufacturing, shipping and delivery.
Maintain business relationships and relevant commercial records.
Contact relevant business representatives about our products and services, where permitted by law.
Meet legal, accounting and regulatory obligations.
Maintain and improve our website and services.
4. Our Legal Basis for Using Your Information
Under UK data-protection law, we rely on one or more of the following lawful bases, depending on the circumstances:
Legitimate interests: To respond to business enquiries, maintain professional relationships, manage our commercial activities and undertake appropriate business-to-business communications, where these interests are not overridden by individuals' rights.
Contractual necessity: Where processing is necessary to enter into or fulfil a contract with an individual.
Legal obligations: Where we must retain or process information to comply with applicable laws, including accounting and tax requirements.
Consent: Where consent is required, such as for certain marketing communications or optional website cookies. Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary for our business activities. These may include:
Manufacturing and supply partners.
Couriers, freight companies and logistics providers.
Website hosting, email and other technology service providers.
Professional advisers, including accountants and legal advisers.
Public authorities where disclosure is required by law.
We only share information relevant to the purpose for which it is needed. We do not sell personal information to third parties.
6. International Data Transfers
Luova works with customers, manufacturers and service providers in the UK and internationally. Where necessary, relevant business contact details and order information may be shared with organisations outside the UK.
Where UK data-protection law requires safeguards for international transfers, we will use an applicable legal transfer mechanism or exception. You may contact us for further information about transfers involving your personal data and the safeguards used.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to business records and personal information is limited to those who need it for legitimate business purposes.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
Responding to enquiries and maintaining relevant business relationships.
Managing quotations, orders and commercial correspondence.
Meeting applicable legal, accounting and tax requirements.
Resolving disputes and maintaining appropriate business records.
We aim to retain personal information only for as long as it is needed for legitimate business purposes or to meet legal requirements. Information that is no longer required will be deleted or securely disposed of.
9. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restrictions on how your information is processed.
Object to certain uses of your personal information.
Request the transfer of certain information to another organisation.
Withdraw consent where we rely on it.
You have the right to object to the use of your personal information for direct marketing at any time. To exercise your rights, please email hello@luovahospitality.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator, at https://ico.org.uk.
10. Cookies
Our website may use cookies and similar technologies to support its operation and, where applicable, understand how visitors use the website. For further information, including the types of cookies used and how to manage your preferences, please refer to our Cookies Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, legal requirements or the way we handle personal information. The latest version will be published on our website with its updated date.
Privacy Policy
Oshwal Trading Limited, trading as Luova Hospitality
Last updated: 21 October 2026
At Luova Hospitality, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Oshwal Trading Limited, trading as Luova Hospitality ("Luova", "we", "us"), collects, uses and protects personal information through our website and business activities.
1. Who We Are
Luova Hospitality is a trading brand of Oshwal Trading Limited, a UK company responsible for processing personal information covered by this policy.
For any privacy-related questions or requests, please contact:
Email: hello@luovahospitality.com
Registered office: 12 Craigweil Drive, Stanmore, Middlesex. HA7 4TU
2. Information We Collect
We may collect and retain the following information:
Your name, job title and company or organisation.
Your email address, telephone number and business address.
Information submitted through our website contact form.
Business correspondence, enquiries, quotations and order details.
Relevant contact information obtained through business introductions, referrals, LinkedIn or publicly available professional sources.
Our website uses Framer's form functionality to receive enquiries, which are forwarded to us by email. We may also retain relevant business contact information and correspondence in our email accounts and internal records.
3. How We Use Your Information
We do not sell personal information. We use personal information to:
Respond to enquiries and communicate with customers, suppliers and business contacts.
Discuss product requirements, prepare quotations and arrange samples.
Process orders and coordinate manufacturing, shipping and delivery.
Maintain business relationships and relevant commercial records.
Contact relevant business representatives about our products and services, where permitted by law.
Meet legal, accounting and regulatory obligations.
Maintain and improve our website and services.
4. Our Legal Basis for Using Your Information
Under UK data-protection law, we rely on one or more of the following lawful bases, depending on the circumstances:
Legitimate interests: To respond to business enquiries, maintain professional relationships, manage our commercial activities and undertake appropriate business-to-business communications, where these interests are not overridden by individuals' rights.
Contractual necessity: Where processing is necessary to enter into or fulfil a contract with an individual.
Legal obligations: Where we must retain or process information to comply with applicable laws, including accounting and tax requirements.
Consent: Where consent is required, such as for certain marketing communications or optional website cookies. Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary for our business activities. These may include:
Manufacturing and supply partners.
Couriers, freight companies and logistics providers.
Website hosting, email and other technology service providers.
Professional advisers, including accountants and legal advisers.
Public authorities where disclosure is required by law.
We only share information relevant to the purpose for which it is needed. We do not sell personal information to third parties.
6. International Data Transfers
Luova works with customers, manufacturers and service providers in the UK and internationally. Where necessary, relevant business contact details and order information may be shared with organisations outside the UK.
Where UK data-protection law requires safeguards for international transfers, we will use an applicable legal transfer mechanism or exception. You may contact us for further information about transfers involving your personal data and the safeguards used.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to business records and personal information is limited to those who need it for legitimate business purposes.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
Responding to enquiries and maintaining relevant business relationships.
Managing quotations, orders and commercial correspondence.
Meeting applicable legal, accounting and tax requirements.
Resolving disputes and maintaining appropriate business records.
We aim to retain personal information only for as long as it is needed for legitimate business purposes or to meet legal requirements. Information that is no longer required will be deleted or securely disposed of.
9. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restrictions on how your information is processed.
Object to certain uses of your personal information.
Request the transfer of certain information to another organisation.
Withdraw consent where we rely on it.
You have the right to object to the use of your personal information for direct marketing at any time. To exercise your rights, please email hello@luovahospitality.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator, at https://ico.org.uk.
10. Cookies
Our website may use cookies and similar technologies to support its operation and, where applicable, understand how visitors use the website. For further information, including the types of cookies used and how to manage your preferences, please refer to our Cookies Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, legal requirements or the way we handle personal information. The latest version will be published on our website with its updated date.
Privacy Policy
Oshwal Trading Limited, trading as Luova Hospitality
Last updated: 21 October 2026
At Luova Hospitality, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Oshwal Trading Limited, trading as Luova Hospitality ("Luova", "we", "us"), collects, uses and protects personal information through our website and business activities.
1. Who We Are
Luova Hospitality is a trading brand of Oshwal Trading Limited, a UK company responsible for processing personal information covered by this policy.
For any privacy-related questions or requests, please contact:
Email: hello@luovahospitality.com
Registered office: 12 Craigweil Drive, Stanmore, Middlesex. HA7 4TU
2. Information We Collect
We may collect and retain the following information:
Your name, job title and company or organisation.
Your email address, telephone number and business address.
Information submitted through our website contact form.
Business correspondence, enquiries, quotations and order details.
Relevant contact information obtained through business introductions, referrals, LinkedIn or publicly available professional sources.
Our website uses Framer's form functionality to receive enquiries, which are forwarded to us by email. We may also retain relevant business contact information and correspondence in our email accounts and internal records.
3. How We Use Your Information
We do not sell personal information. We use personal information to:
Respond to enquiries and communicate with customers, suppliers and business contacts.
Discuss product requirements, prepare quotations and arrange samples.
Process orders and coordinate manufacturing, shipping and delivery.
Maintain business relationships and relevant commercial records.
Contact relevant business representatives about our products and services, where permitted by law.
Meet legal, accounting and regulatory obligations.
Maintain and improve our website and services.
4. Our Legal Basis for Using Your Information
Under UK data-protection law, we rely on one or more of the following lawful bases, depending on the circumstances:
Legitimate interests: To respond to business enquiries, maintain professional relationships, manage our commercial activities and undertake appropriate business-to-business communications, where these interests are not overridden by individuals' rights.
Contractual necessity: Where processing is necessary to enter into or fulfil a contract with an individual.
Legal obligations: Where we must retain or process information to comply with applicable laws, including accounting and tax requirements.
Consent: Where consent is required, such as for certain marketing communications or optional website cookies. Where we rely on consent, you may withdraw it at any time.
5. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary for our business activities. These may include:
Manufacturing and supply partners.
Couriers, freight companies and logistics providers.
Website hosting, email and other technology service providers.
Professional advisers, including accountants and legal advisers.
Public authorities where disclosure is required by law.
We only share information relevant to the purpose for which it is needed. We do not sell personal information to third parties.
6. International Data Transfers
Luova works with customers, manufacturers and service providers in the UK and internationally. Where necessary, relevant business contact details and order information may be shared with organisations outside the UK.
Where UK data-protection law requires safeguards for international transfers, we will use an applicable legal transfer mechanism or exception. You may contact us for further information about transfers involving your personal data and the safeguards used.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to business records and personal information is limited to those who need it for legitimate business purposes.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
Responding to enquiries and maintaining relevant business relationships.
Managing quotations, orders and commercial correspondence.
Meeting applicable legal, accounting and tax requirements.
Resolving disputes and maintaining appropriate business records.
We aim to retain personal information only for as long as it is needed for legitimate business purposes or to meet legal requirements. Information that is no longer required will be deleted or securely disposed of.
9. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restrictions on how your information is processed.
Object to certain uses of your personal information.
Request the transfer of certain information to another organisation.
Withdraw consent where we rely on it.
You have the right to object to the use of your personal information for direct marketing at any time. To exercise your rights, please email hello@luovahospitality.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator, at https://ico.org.uk.
10. Cookies
Our website may use cookies and similar technologies to support its operation and, where applicable, understand how visitors use the website. For further information, including the types of cookies used and how to manage your preferences, please refer to our Cookies Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, legal requirements or the way we handle personal information. The latest version will be published on our website with its updated date.