Privacy Policy

At Luova, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect personal information that you provide to us through our website, such as:

• Name

• Email Address

• Company Name

• Phone Number (optional)

• Shipping Information (for sample deliveries)

  
  

2. How We Use Your Information

We use the information we collect to:

• Process your sample requests.

• Communicate with you about your order status and inquiries.

• Improve our services and the website experience.

• Ensure that our communications comply with your preferences.

  
  

3. How We Protect Your Information

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. We store your personal data securely and limit access to it to only those who need it to provide our services.

4. Sharing Your Information

We do not sell or share your personal data with third parties except where necessary to fulfill your sample / goods order requests (e.g., shipping companies) or as required by law.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of any incorrect data.

• Request the deletion of your personal data, subject to certain exceptions.

• Opt-out of marketing communications at any time.

  
  

6. Cookies and Tracking

We use cookies to enhance your experience on our website. For more details, please refer to our Cookies Policy below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.